How Enquiries Work on Carank
Learn how student enquiries work on Carank — from initial contact to connecting with an instructor.
This guide explains the enquiry process on Carank, helping both students and instructors understand how connections are made.
What is an Enquiry?
An enquiry is the first step when a student wants to get in touch with a driving instructor. It's a way for students to reach out to instructors they're interested in before arranging anything.
How Students Send Enquiries
When a student finds your instructor listing on Carank, they can send you an enquiry. This typically includes:
- The student's name
- Their phone number
- A message introducing themselves and the reason they are contacting you.
- Gender - the gender of the student.
- Postcode - the postcode or outcode of the area they are interested in. We prefer you use the outcode (e.g. SW00 for SW00 123)
The enquiry is sent directly to you via the Carank platform and other messaging channels.
How Instructors Receive Enquiries
As an instructor, you'll receive notifications when new enquiries come in. You can view and manage all your enquiries from your instructor dashboard.
Responding to Enquiries
When you receive an enquiry, as an instructor, it's up to you to follow up! Students expect you to get in touch with them directly. Give them a call to:
- Discuss their learning goals
- Answer any questions they have
- Arrange a first lesson if they're interested
The Enquiry Flow
- Student sends enquiry: The student finds your listing and sends you a message.
- You receive notification: You'll be alerted via email and/or SMS.
- Review the enquiry: Check the student's details and message.
- Get in touch: Call the student directly to discuss their needs and arrange lessons.
Tips for Instructors
- Respond quickly: Students appreciate fast responses and are more likely to book with instructors who reply promptly.
- Give them a call: Students expect you to call them, so reach out within a day or two.
- Be professional: A friendly, helpful response goes a long way in building trust.
- Keep your availability updated: This helps students know when you might be available - but no pressure - you don't have to make your availability public if you don't want to.